Disable the VPN connection in your office, check if Office 365 cloud features work well with normal connection.Ĥ. some screenshots for the issues or error messages)?ģ.
Can you sign into Office 365 portal to use other Office 365 services? Please share with us more details for “Office 365 cloud features do not work” (e.g. Note: In your office, you may contact IT to check the list.Ģ.
Is there proxy or firewall in your environment? If the issue is related to the computers in your office, do other users’ computers with the same connection encounter the same issue? Please check if the related IP addresses are included in your outbound allow
Ring just needs to update their protocol practices to allow VPN connections and make Customer Service and Usability the Priority.To better understand the situation, I’d like to confirm the following things:ġ.
shop with over 800 programmers, I also taught programming at a major University an oft times wish I could speak as many vocal languages as I can code in!! Sounds like the programmers or the project managers at Ring are lazy. So I don’t buy the “Security” excuse… our access is ALREADY extremely secure, and with VPN we’re even MORE “Secure”. Yeah, you’ve got to receive a text code on your cell phone to PROVE it’s YOU so you can LOGIN… When you Log into your Ring App or Ring Account, you are Forced to use 2FA. Ring (Amazon Owned) needs to step into the 21st century and realize that nowadays more and more people are using VPN services to maintain their “Security” AND Privacy. If it’s a “Security” issue, then ALL Ring devices would reject access via VPN. Talking to Tech Support they tell me its a “Security” issue but that logic doesn’t hold water with me. It would not be hard for RING to make a small change in their firmware for all of their devices to be on the same page and allow VPN access. To use Live View on the Stickup Cams I have to downgrade my VPN to a slower protocol “OpenVPN(TCP)” and sometimes OpenVPN(UDP) will also work. I use NordVPN and found that my Doorbells and Spot Light Cameras all work with Live View without a hitch using NordLynx protocol HOWEVER, Stick-Up cams are another issue. We also have security measures in place to help protect our neighbors against unauthorized account access, so we do not allow the usage of VPNs at this time. As Ring is not supported in all locations, the VPN can create an unsecure network in an area we are not supported, thus limiting the app. It’s possible your VPN may work at times, as I know most VPNs work to put you in another location. This can be your reminder to turn off the VPN if you see this pop up and forget to disable the VPN if you cannot allow the Ring traffic on it. You may receive error messages including “406 Not Accepted” on our website, and “Your Internet connection is not currently working. You should be able to contact NordVPN to do this, but please let us know how you accomplish this, as this may help other neighbors! In order to use these applications, we request that neighbor disable their VPN or ask their VPN provider to help them exclude Ring traffic from the VPN. Hey As of December 2019, we no longer support the use of VPNs while accessing Ring, Rapid Ring, or Neighbors applications.